Answers to Your Questions

Below you’ll find several of the most common questions asked about our services, Medicare, billing, and more.

If you don’t see the answer you’re looking for, please give us a call at 573-748-5571—we are here for you!

Billing and Coverage Questions

Medicare and Medicaid only cover emergency ambulance transports that are “medically necessary.” They do not cover hospital to hospital, hospital to residence, or hospital to skilled nursing facility, unless certain conditions apply. Medicare, Medicaid, and supplements cover mileage only to the closest appropriate facility. If you are taken to a facility farther away than the nearest option, you will be responsible for whatever amount was not covered.

We file insurance as a courtesy, but we do not discount rates. Ambulance charges are subject to your individual policy’s coverage of that service, as well as your deductible.

Even if we have billed your insurance, you will continue to receive monthly statements. When insurance pays you will see a reduction in the amount you owe. We file as a courtesy and you are responsible for any amount not paid.

You can find the most up-to-date information about Medicare coverage on their website here.

You can find the most up-to-date information regarding Medicaid coverage from the state of Missouri on their website here.

We will work with you to put together a payment plan that will fit your budget. You can learn more here or contact the district office for more information.

In most cases, NO depending on the type of policy you have. Medicare is a transportation benefit and does not pay for this service.  Medicaid does in certain situations. Lift assists are excluded. If your insurance does not pay, you would be responsible for the call out fee.

You can contact the office during regular business hours to request your records.  There is a form we would like for you to complete on our website. You can email, mail your request, or drop it off during regular business hours. There is no charge to our patients for records, however, any outside party such as attorneys will be charged a fee of $25.00.

Preparing for Ambulance Needs in the Future

If you would like to prepare for ambulance service in the future, please keep the following documents readily available to give to EMS workers.

  • A list of all of the patient’s current medicines and doses (or the medicines themselves, in their properly labeled bottles from the pharmacy.)
  • Patient’s insurance cards
  • Patient’s personal information—identification, list of allergies, etc.
  • Any pertinent paperwork that needs to go with the patient to the hospital—DNR (Do Not Resuscitate order), POA (Power of Attorney), etc.

We recommend keeping copies of these items in one easily accessible place.

NMCAD works with the STARS Response system through Cardinal Glennon Children’s Hospital in St. Louis. This program helps us learn about the special needs of area children, prepare for how to provide those children with the best care possible, and ultimately leads to better outcomes.

If you have more questions about STARS, you can read more on their website, or reach out to us at (573) 748-5571 to get started.